Customer Complaints
23Customer Complaints
Big Jacks Small Engine Parts & Repair in Terre Haute, Indiana can help you bring back the functionality of your broken mowers. We know that outdoor equipment is a big investment. This is why our dependable crew is here to help you save money by letting us check your lawn mower and perform the necessary repairs.
Need to file a complaint? BBB is here to help. We’ll guide you through the process.How BBB Processes Complaints and Reviews
Most Recent Customer Complaint
04/29/2019
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Desired Outcome
I would like the money for this repair refunded as now we need to take the mower elsewhere to have additional repairs made in a timely matter. And Jack's does not want to stand by there 30 day work guaranty that is printed on the invoice/work order.…
04/26/2019
Zero Turn mower was sent to Jack's for Repair. Upon receiving the mower back (same day). Mower engine blew apart! On 4/05/2019 Jack's picked up a 260X Zero Turn Mower for repair. Repair Invoice ******* listed under the name ***************. On 4/25/2019 the mower was returned. Upon getting home from work at 5pm. I went out to cut the grass. Shortly after starting the mower the engine compartment made sounded like it was going to explode and thick black smoke poured out. I immediately turned the mower off, opened the engine compartment to see the mesh covering bolts are sheared completely off, the internal what looks to be a fan is loose, and the casing is cracked. I called Jack's the next day and emailed pictures of the damage. After 2 hours I got a call from Josh. He never asked me any questions and stated they never worked on this part of the mower. That the could pick the mower up again, but would not be responsible for damage. I then asked if he could send a copy of the work order, as this was not left when the mower was dropped back off. I called again a few hours later to let them know I have still not received the work order/invoice. It was then sent via email. The repair cost to the mower was $931.60 total paid via Credit Card. There was not a problem before the mower was taken In for repair.
Jack's Small Engines and Generator Service LLC Response
The bulk of the repair work was done on the Deck and components of the deck, there was No work performed on the Engine directly. We have offered to customer to pick up unit again for free to see what repairs can be made.
05/07/2019
Jack's management picked the mower back up and repaired at no additional charge. I was glad to see management took customer service seriously. I am pleased with the end result
Customer Complaints
23Customer Complaints
Need to file a complaint? BBB is here to help. We’ll guide you through the process.How BBB Processes Complaints and Reviews
Most Recent Customer Complaint
04/29/2019
…Read More
Desired Outcome
I would like the money for this repair refunded as now we need to take the mower elsewhere to have additional repairs made in a timely matter. And Jack's does not want to stand by there 30 day work guaranty that is printed on the invoice/work order.…
04/26/2019
Zero Turn mower was sent to Jack's for Repair. Upon receiving the mower back (same day). Mower engine blew apart! On 4/05/2019 Jack's picked up a 260X Zero Turn Mower for repair. Repair Invoice ******* listed under the name ***************. On 4/25/2019 the mower was returned. Upon getting home from work at 5pm. I went out to cut the grass. Shortly after starting the mower the engine compartment made sounded like it was going to explode and thick black smoke poured out. I immediately turned the mower off, opened the engine compartment to see the mesh covering bolts are sheared completely off, the internal what looks to be a fan is loose, and the casing is cracked. I called Jack's the next day and emailed pictures of the damage. After 2 hours I got a call from Josh. He never asked me any questions and stated they never worked on this part of the mower. That the could pick the mower up again, but would not be responsible for damage. I then asked if he could send a copy of the work order, as this was not left when the mower was dropped back off. I called again a few hours later to let them know I have still not received the work order/invoice. It was then sent via email. The repair cost to the mower was $931.60 total paid via Credit Card. There was not a problem before the mower was taken In for repair.
Jack's Small Engines and Generator Service LLC Response
The bulk of the repair work was done on the Deck and components of the deck, there was No work performed on the Engine directly. We have offered to customer to pick up unit again for free to see what repairs can be made.
05/07/2019
Jack's management picked the mower back up and repaired at no additional charge. I was glad to see management took customer service seriously. I am pleased with the end result